Shipping InsuranceUpdated 15 days ago
Shipping Insurance with Route
To help ensure your order arrives safely, we’ve partnered with Route - a leading package protection and tracking service.
Adding Route to your order gives you protection against loss, theft, or damage during shipping, offering extra peace of mind for your purchase.
How It Works
Route+ (Optional Package Protection)
Covers lost, stolen, or damaged packages.
Easily file claims for quick replacements or refunds.
Claim timeframes:
Delivered but not received (no clear evidence of theft): File between 5–15 days after the delivery date.
Packages not delivered (lost in transit): File after 7 days (or 20 days for international shipments) and within 30 days of the last tracking update.
Add Route+ at checkout.
Non-refundable once your order is placed.
Note: If you choose not to add Route+, Warrior Alpaca Socks is not responsible for lost, stolen, or damaged packages.
Route App (Free)
Track all your online orders in one place.
Get real-time updates and a map view of your deliveries.
No more searching through emails for tracking info!
Download the free Route app to stay up to date on every order.
Important Notes
Route+ is optional—you can opt in or out at checkout.
If you return your order, the cost of Route+ will not be refunded, as it's a completed third-party service.
For more details, visit www.route.com